Return & Refund Policy

The Glam Cocoon

At The Glam Cocoon, we are committed to providing high-quality skincare products. Please review our policy carefully before making a purchase.

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Returns

Due to the hygienic nature of skincare products, we do not accept returns on opened or used items.

Returns are only accepted if:

• The item was delivered damaged
• The incorrect product was received
• The product is defective upon arrival

To qualify for a return:

• The item must be unused and unopened
• The product must be in its original packaging
• You must notify us within 7 days of delivery
• Proof of purchase is required

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please:

• Email us within 7 days of receiving your order
• Include your order number
• Attach clear photos of the product and packaging

Once your request has been reviewed and approved, we will arrange a replacement or issue a refund.

Refunds

If your return is approved:

• Refunds will be processed to your original method of payment
• Please allow 5–10 working days for the funds to reflect

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened skincare products
• Used items
• Products not in their original condition

Cancellations

Orders may only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled. 

Contact Us

For any return or refund enquiries, please contact us:

Email: sales@theglamcocoon.co.za
Business Name: The Glam Cocoon