Returns & Refunds

Returns & Refunds Policy

Our Commitment

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may return products within 14 days of delivery if:

• Products are unused and in original packaging
• All seals and safety wraps are intact
• You have proof of purchase (order confirmation email)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened skincare or beauty products
• Wigs or hair products that have been worn or styled
• Sale or clearance items (unless faulty)

How to Return

1. Contact us at Sales@theglamcocoon.co.za or WhatsApp +27 63 500 9899 within 14 days
2. Provide your order number and reason for return
3. We'll provide return instructions and address
4. Ship the item back securely (customer covers return shipping)

Refunds

Once we receive and inspect your return, we'll process your refund within 5-10 business days. Refunds will be issued to your original payment method.

Damaged or Faulty Items

If you receive a damaged or faulty product, contact us immediately. We'll arrange a free return and full refund or replacement.